Shipping policy

DELIVERY POLICY

Last updated: June 2026

ARTICLE 1 — CARRIERS

Orders are shipped by STICKERGREEN via carriers selected for their reliability (currently La Poste and Colissimo). STICKERGREEN reserves the right to use any other carrier without notice, depending on destination, weight, or time constraints.

ARTICLE 2 — DELIVERY AREAS

STICKERGREEN delivers worldwide. Some very remote destinations or those subject to specific customs restrictions may be subject to specific conditions communicated to the Customer before shipment.

ARTICLE 3 — DELIVERY FEES

Delivery is free for any standard order. Delivery fees may apply for large volume orders, atypical formats, or to specific geographic areas. If applicable, these fees are indicated to the Customer before confirming their order.

ARTICLE 4 — SHIPPING AND DELIVERY TIMES

Orders are shipped after the production phase (see Terms and Conditions, Article 7). Once shipped, delivery generally takes 2 to 5 business days depending on the destination. These times are indicative and may vary depending on the carrier, destination, and exceptional circumstances (strikes, bad weather, national holidays, customs delays).

STICKERGREEN cannot be held responsible for delays attributable to the carrier or customs services.

ARTICLE 5 — ORDER TRACKING

A shipping confirmation email containing a tracking number is sent to the Customer as soon as their order is shipped. The Customer can track the progress of their package directly via the provided tracking link.

ARTICLE 6 — RECEIPT AND INSPECTION

Upon receipt, the Customer is invited to check the condition of the package and its contents. In case of visible anomaly (damaged package, missing or damaged product), the Customer must:

Make written reservations with the delivery person at the time of delivery
Report the anomaly to STICKERGREEN within 48 hours of receipt at the address contact@stickergreen.com, attaching photos

ARTICLE 7 — UNCLAIMED PACKAGE OR INCORRECT ADDRESS

If a package is returned to STICKERGREEN due to failure to collect within the time limits set by the carrier, or due to an incorrect or incomplete address provided by the Customer, reshipping costs are the responsibility of the Customer. STICKERGREEN cannot be held responsible for delivery errors resulting from inaccurate information provided at the time of order.

ARTICLE 8 — CUSTOMS AND IMPORT TAXES

For deliveries outside the European Union, customs duties, taxes, or import fees may be applied by the destination country. These fees are entirely the responsibility of the Customer. STICKERGREEN has no control over these amounts and cannot be held responsible for them.