Refund policy

REFUND AND RETURN POLICY

Last updated: June 2026

ARTICLE 1 — CUSTOM PRODUCTS

Stickers, labels, and sticker sheets made from the Client's files are custom products, made to measure. In accordance with article L. 221-28 12° of the Consumer Code, these products are neither returnable nor refundable, except in case of error attributable to STICKERGREEN.

ARTICLE 2 — ERROR OR DEFECT ATTRIBUTABLE TO STICKERGREEN

In case of manufacturing defect or production error attributable to STICKERGREEN (printing defect, cutting error, product not conforming to the approved file or proof), the Client may obtain, at their choice:

• A reprint at STICKERGREEN's full expense
• A full refund of the order amount

Any claim must be sent to contact@stickergreen.com within 14 days of receipt, specifying the order number and attaching photos of the defective product. STICKERGREEN undertakes to process the claim as soon as possible and to proceed with the refund within 14 business days from the validation of the claim, using the original payment method.

ARTICLE 3 — NON-CUSTOM PRODUCTS

Non-custom products (application accessories, samples) may be returned within 30 days of receipt, provided they are returned in their original condition. Return shipping costs are the responsibility of the Client. STICKERGREEN cannot be held responsible for loss or damage occurring during return shipping. The refund of the purchase price (excluding shipping costs) will be made within 14 business days from receipt of the return.

ARTICLE 4 — DAMAGED PACKAGE UPON DELIVERY

In case of a damaged package upon receipt, the Client must make reservations with the delivery person at the time of delivery and contact STICKERGREEN within 48 hours at contact@stickergreen.com with supporting photos. After this period, no claims related to transport will be accepted.

ARTICLE 5 — CONTACT

For any refund request or claim:

STICKERGREEN 38 Bis Grand Rue, 16200 Jarnac contact@stickergreen.com — 06 40 63 70 08